IMH Public Safety Dispatcher

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as an Public Safety Dispatcher in the Safety Department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Job Summary

The Public Safety Dispatcher is responsible for answering all emergency and non-emergency calls for assistance and information, provide dispatch and communication support for Public Safety Officers and other hospital personnel, and monitor and respond to a variety of technical systems (cameras, alarms, etc.).

Essential Job Functions

• Monitor and operate multi-line telephone system.
• Monitor and operate hospital radio system.
• Monitor and operate hospital surveillance camera network.
• Monitor and respond to all fire, duress, infant / child abduction, generator, medical gas and clinical emergency alarms.
• Monitor local fire and police radio traffic for emergency events in the community that could impact hospital operations.
• Monitor weather alerts for adverse conditions that could impact hospital operations.
• Receive and respond to a variety of emergency and non-emergency services and complaints.
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch Public Safety or Plant Operations personnel, or notify local police, fire and EMS agencies for assistance.
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes.
• Monitor all Public Safety personnel and document their reported activity.
• Monitor and operate hospital emergency code phone in the absence of Telecom operators and provide dispatch support for all clinical and non-clinical hospital emergencies.
• Translate information to the appropriate radio codes.
• Monitor and operate the hospital Lost and Found program.
• Monitor and operate the hospital key checkout program.
• Monitor and operate the hospital petty cash fund.
• Manufacture employee identification badges as necessary.
• Attend to all in-person requests for assistance.
• Coordinate the release of all deceased patient remains to medical examiner office, autopsy service, funeral homes and organ donation services.
• Provide safekeeping for all patient valuables collected outside standard business hours.
• Display excellent customer skills and be able to address hostile callers and in-person traffic.

Required Qualifications

• High School Diploma or equivalent required.
• 1-2 years of experience as a public safety dispatcher or call center representative preferred.
• APCO Public Safety Telecommunicator certification or equivalent preferred.

Position Details

• Job Type/FTE: Full-time (1.0)
• Shift: 12 hr, Rotating- 6:00pm - 6:30am, 6:00am - 6:30pm
  
• Unit/Department: Security Department
• CBA Code: Non-Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities   

UChicago Medicine Ingalls is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.