Patient Coordinator - Multi-Specialty, Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine Care Network, as a Patient Coordinator at our Hinsdale clinic. Here, you will work with our Multi-specialty Medicine team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Our new UChicago Medicine Hinsdale location at 11 Salt Creek Lane builds upon the services offered at our previous outpatient center at 12 Salt Creek Lane. This state-of-the-art facility provides comprehensive multispecialty care for adults, including urogynecology and pelvic reconstructive surgery, gynecology, gastroenterology, ENT, transplant, neurology, and other services. We also offer specialized care for children and adolescents, including on-site services in gynecology, gastroenterology, neurology, dermatology, and cardiology.

The Patient Coordinator serves as first point of contact for patients and providers to coordinate services with UCM medical professionals, ancillary services, BSD and hospital staff.  They provide administrative support and customer service to facilitate efficient workflows for patients to access service across the network.  Additionally, they give guidance to patients through an evaluation process, work with various departments to ensure patients complete their itineraries, revise and communicate itinerary changes as required.

Essential Job Functions

• Serves as primary non-clinical contact for care coordination for patients, families and referring providers
• Coordinates, schedules and manages appointments for consultation, education and testing
• Liaises with clinical and non-clinical teams to confirm and validate schedules and ensure patients are on schedule throughout their visit
• Provides advance notice to patients and referring providers of required follow-up testing and coordinates the care as needed
• Collaborates with various departments to ensure billing information is accurate and current
• Distributes program materials, welcome packets, educational materials, itineraries and other collateral as needed
• Coordinates pre-visit assessments/planning/questionnaires
• Facilitates required referrals, pre-certification, and authorizations as required
• Screens patients for supportive care services if needed (i.e., dietician, social work and financial counseling)
• Directs patients and families to available community resources and supportive services
• Assists patients to overcome barriers to care, i.e., transportation, childcare, financial counseling
• Performs other duties assigned

Required Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Medical terminology certification
• Bachelor’s degree, 2 years’ experience in hospital or medical office
• Microsoft, Epic, Appointment Scheduling, Insurance Verification, Pre-certification, Prior Authorization, billing & collections, excellent verbal and written communication

Position Details

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Day - 9 am - 5 :30 pm
• Work Location: Onsite - Hinsdale
• Unit/Department: Multi-Specialty
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.