Program Manager - Telestroke and Neurotrauma, Full-Time, Days

Join one of the nation’s most comprehensive academic medical centers, University of Chicago Medicine, in a thought-driven role as Program Manager for our Telestroke and Neurotrauma clinics at our DCAM - Hyde Park location. Our employees deliver world-class care in an environment where opinions are respected, decision-making is rewarded, and teamwork is the order of the day. Our staff is encouraged to achieve their career goals, which in turn benefits all of our patients and the University of Chicago Medicine as a whole.

The Neurosciences Program Manager oversees key programmatic initiatives that advance the reach and coordination of care across the UChicago Medicine Neurosciences Service Line. The manager leads operations for the multi-disciplinary Neurotrauma Clinic, coordinating complex patient care across specialties, developing integrated workflows within Epic, and driving program visibility through outreach and marketing efforts. This role also manages and expands the telestroke program through new site launches, workflow optimization, and ongoing partnership with spoke hospitals and physician champions to ensure high-quality, data-driven performance. Through these responsibilities, the Program Manager supports the service line’s mission to deliver seamless, innovative, and collaborative neurological care across the region.

Essential Job Functions:

• Oversee weekly multi-disciplinary Neurotrauma Clinic operations, coordinating patient care across neurosurgery, neurology, PMR, psych, and ancillary services to ensure cohesive patient care.
• Develop and maintain Epic workflows for multi-disciplinary scheduling, documentation, and integrated patient questionnaires.
• Lead marketing and outreach efforts to grow clinic volume and awareness across the health system and referral base.
• Lead planning, coordination, and implementation of new telestroke site launches, including workflow design, technology readiness, and go-live support.
• Serve as the primary liaison for spoke hospitals, maintaining strong relationships through routine check-ins and collaborative problem-solving.
• Partner with physician champions and operational leaders to standardize workflows, ensure compliance with clinical protocols, and promote best practices.
• Monitor and evaluate program performance through data tracking, performance dashboards, and outcome reviews to drive continuous improvement.
• Project manage execution of annual stroke and neurotrauma symposiums
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Electronic Medical Record (EMR) systems
• Highly organized and self-directed, with strong critical thinking skills, exceptional attention to detail, and the ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Experienced in project management, including planning, execution, and follow-through on initiatives that improve workflows, enhance patient care, or advance departmental goals.
• Excellent verbal and written communication.
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment
• Experience using LEAN for performance improvement is desirable
• Proven ability to use data to drive performance improvement.

Required Qualifications: 

• Bachelor’s degree; 3-5 years of experience in a clinical setting

Preferred Qualifications

• Master’s degree in healthcare related field

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8 hour shift
• Work Location: Onsite - DCAM
• Unit/Department: Neurosciences
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.