Patient Navigation Coordinator, Care Management - Full-Time, Days

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Patient Navigation Coordinator in the Care Management department. Here, you will, act as a dedicated point of contact for patients guiding them through the hospital system by coordinating appointments, addressing barriers to care, connecting the patient to community resources and services, and advocating for their needs to ensure timely healthcare services post discharge This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Patient Navigation Coordinator serves as a liaison between patient providers, and community support systems helping them navigate through health care services and systems and promoting patient health. The position functions as a resource and conduit for the needs of the patient and solves problems for key stakeholders, including patients and their families, and the organization. The position also tracks and evaluates data on navigation activities and outcomes for service improvement opportunities.

Essential Job Functions

• Manages relationships with key patient stakeholders, leadership, and medical staff and works collaboratively and effectively to facilitate patient needs, including appointments, answering questions and gathering information from IMH departments
• Uses technology including Epic, customer relationship management tools, and databases to enter and assess patent feedback, evaluate patient usage patterns, physician and service line practice patterns, and member preferences
• Shares key findings with leader stakeholders, makes recommendations, and solves any immediate problems that present around member concerns
• Develops, analyzes and reviews documentation procedures and workflow
• Serves as a resource for data review/trend analysis with other departments
• Coordinates and makes recommendations for leadership team and physicians for accessing care, while honoring confidentiality
• Identifies and shares opportunities for improvement with leadership team, based on member feedback, direct observation, and data review
• Regularly updates department leadership regarding operations and provides statistical reporting of department scheduling efficiency and improvement opportunities
• Outreach correspondence to patients post visit to further relationship and to gather feedback and impressions
• Shares with key stakeholders for engagement and improvement
• Participates in IMH projects assigned, including employee engagement, patient experience, and process improvement projects from inception through planning and implementation
• Performs other duties as assigned

Required Qualifications

• Associate’s degree
• Three (3) to five (5) years of experience in providing high-level customer service, addressing and resolving complex issues
• At least two (2) years of experience with office administrative management

Position Details

• Job Type/FTE: Full-time (1.0) 
• Shift: Days (8-hour shifts)
• Work Location: Onsite 
• Unit/Department: Care Management
• CBA Code: Non-Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities   

UChicago Medicine Ingalls is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.