Human Centered Service Designer & Strategist

 Be a part of a world-class academic healthcare system, UChicago Medicine a as Human Centered Design Associate.

This position will be a two-year appointment to develop a human centered design (HCD) core for HDSI at the University of Chicago Medicine, to be leveraged by clinical and operational leaders as well as scholars to help solve high priority healthcare delivery challenges through the application of a variety of design methods. Health system-relevant design methods include contextual inquiry, co-design, service design and rapid prototyping and piloting. Individuals with knowledge, interest, and experience in healthcare processes and systems (co)design, healthcare communication and education, transitions of care, direct observation, interviewing and surveying, healthcare organization design, health equity, population health and applied implementation science are encouraged to apply. Individuals with diverse models for exploration and solution generation, such as contextual inquiry, co-design, experience design and rapid prototyping and pilot testing.

This position will support practice improvement and healthcare delivery science across the healthcare system. The position will require collaboration with a wide range of clinician types, including physicians, nurses, pharmacists, and social workers, as well as administrators, scholars, information technologists, equipment/device vendors, patients and caregivers, and other stakeholders engaged in the design and implementation of innovative clinical processes and systems of care.

The ideal candidate will have a track record to work both independently and collaboratively with excellent interpersonal, communication, and mentoring skills, with an interest in publishing and making presentations. This position would be ideal for an early to mid-stage designer with ability to set creative and strategic direction across a variety of challenges and who is excited to develop capacity for design services and build a program at a world-renowned academic healthcare system. The position will be mentored by a professor at Illinois Technology’s Institute of Design.

Essential Job Functions: 

• The human centered designer should be prepared to work with a broad team of stakeholders on a range of improvement and research initiatives in diverse clinical and community settings and disciplines, including:
• Partnering with physicians, nurses, pharmacists, social workers, health system leadership, community leaders, scholars, information technologists, equipment/device vendors
• Interacting with patients and caregivers
• Collaborating with other internal and external stakeholders engaged in the design and implementation of innovative clinical processes, decision making and systems of care
• Participating in hospital-related information technology implementation initiatives and simulation
• Evaluating safety events including medication errors and service design concerns
• Reviewing new robotics efforts/human-automation interactions
• Analyzing clinical teamwork and performance processes including communication in complex domains
• Participating in clinical facility design
• Evaluating and designing communication and educational materials for patients and caregivers
• Broadening the understanding and knowledge across the health system on the role of a designer

QUALIFICATIONS:

• Master’s degree in design or a related field (e.g., systems engineering, sociotechnical systems design, psychology, computer science).
• Excellent problem-solving skills.
• Exceptional communication and interpersonal skills with all levels of staff, including physicians and health system leadership.
• Possess a minimum 2 years’ experience in a healthcare clinical setting.
• Ability to work independently as well as collaboratively as part of a team.
• Ability to manage, interpret, and present data.
• Ability to support research projects executed in a healthcare environment.
• Understanding of some regulatory, accrediting and external reporting requirements as applicable to healthcare systems.
• Must be self-motivated: given appropriate direction for goals, must be able to work independently in a sometimes ambiguous and changing environment.

Position Details: 

• Job Type/FTE: Part-Time Registry 
• Shift: Day
• Work Location: Hyde Park
• Unit/Department: HDSI
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.