Patient Procedure Scheduler - Orthopaedics, Full-Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Procedure Scheduler at our DCAM - Hyde Park clinic. Here you will work alongside our Orthopaedics team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence.

In this role as a Patient Procedure Scheduler, you will be responsible to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Essential Job Functions

• Work collaboratively with physicians and staff members to schedule surgeries in Op Time
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Schedule procedures/surgeries based on preapproved guidelines and protocols
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter vendor information and supply into Vendormate system
• Schedule Anesthesia for surgery, as necessary and per protocol
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide pre appointment instructions, directions and messages per protocol
• Provide reminder calls for all surgeries prior to surgery date
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Document all messages electronically using the In Basket functionality and forward to the appropriate clinical provider
• Provide service recovery with unhappy patients. Escalate patient concerns per protocol
• Thank each and every caller and ask if there is any other assistance that can be provided

Required Qualifications

• Experience in Epic-OP Time (Epic operating room scheduling module)
• Knowledge of medical terminology
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Communicates effectively and professionally with patients, visitors, physicians and co-workers.
• High School Diploma
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Ability to use personal computers and select software applications
• Successful completion of Cadence Scheduling system training and competencies

Preferred Qualifications

• Associate or Bachelor’s Degree preferred
• Vendor mate preferred

Position Details

• Job Type/FTE: Full-time (1.0 FTE)
• Shift: Day shift,
• Unit/Department: Orthopaedics
• CBA Code: Non-Union
• Location: DCAM

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the day shift, between the hours of 8:00am-4:30pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 100% at the DCAM Clinic. The days of the week that you are scheduled will be Monday - Friday.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.