Transplant Services Specialist - Full-Time, Days

Join UChicago Medicine, as a Transplant Services Specialist in our Transplant Department. The Transplant Institute provides exceptional, life-saving care to outpatients and incredible career opportunities for providers and team members. As a Transplant Services Specialist, you will serve as the first point of contact for patients, families, visitors, and staff to coordinate services with the Office of Patient Relations.

In this role, the Transplant Service Specialist is responsible for providing administrative services, data analysis, and customer service to facilitate efficient and effective access to the hospital’s patient feedback process. This position will guide patients and staff through the feedback process and works with the Office of Patient Relations team to ensure a customer-friendly experience and compliance with The University of Chicago Medicine patient complaint policy.

Essential Job Functions

• Serves as the initial contact for patients, their representatives, and staff
• Effectively communicates with all parties to capture details of the feedback while demonstrating sensitivity, compassion, and caring.
• Documents feedback in the EPIC database and assign cases to the designated transplant teams for follow-up.
• Monitors department voicemail, written mail, faxes, and email for feedback.
• Follows up as necessary and enters into the database for processing.
• Maintains confidentiality in addressing sensitive patient issues.
• Performs other duties assigned.

Required Qualifications

• Bachelor’s degree preferred
• 2 years in patient advocacy and or customer service experience
• Experience working with various Microsoft based computer software programs for Excel and Word required
• Outstanding verbal and written communication skills are required
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment. 
• Ability and willingness to cooperate with co-workers, and other hospital staff to serve the needs of patients. 
• Ability to learn and incorporate new systems and processes.
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.

Preferred Qualifications

• 1-year experience in a hospital or medical setting preferred.
• EPIC experience preferred
• Ability to  serve as an administrator of a web-based database preferred

 Position Details

• Job Type/FTE: Full-time (1.0 FTE)
• Shift: Days, 8am-430pm
• Work Location: Onsite 
• Unit/Department: Transplant Department
• CBA Code: Non-Union 

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.