Specialty Billing Analyst- International Program, Full Time - Days

Join a world-class academic healthcare system, UChicago Medicine, as a Specialty Billing Analyst in our International Programs Department. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area.

The Specialty Billing Analyst is responsible for ensuring accurate billing within the UCM system to reduce back-end corrections and improve overall cash flow. The role promotes consistent revenue integrity by ensuring compliance with billing regulations and proper documentation standards. Working closely with multiple units in the International Programs, the analyst optimizes collections and payment processes while serving as a key resource for resolving billing and coding errors during the pre-billing stage. This proactive review prevents claim delays, denials, and non-compliant billing practices. The analyst is also responsible for preparing cost estimates and securing financial clearance for international patients, supporting transparent communication and smooth care coordination. In collaboration with the Finance Manager, the analyst assists in developing and executing departmental finance policies, including customized billing processes, collections workflows, financial clearance, insurance verifications, follow-up, and budget management. Additional responsibilities include monitoring work queues (WQs) for all payor types to ensure accuracy and timeliness, as well as assisting patients with financial matters related to hospital, physician, and outpatient pharmacy charges.

This hybrid position combines on-site collaboration with remote responsibilities to support both operational efficiency and patient-centered financial services.

Essential Job Functions

• Responsible for ensuring personable and continuous service to physician clients, patients, and other business partners to promote positive relationships and adhere to organizational standards. Conducts financial clearance for all payer types, including VOBs, LOGs, and cash.
• Follow up with patient on the payment due, Funds distribution HB to PB or vice versa, and process patient refunds.
• Prepare billing packages for 9 different embassy offices based on unique requirements and protocols, self-pay patients and after insurance patient responsibility.
• Work closely with international patient coordinators to troubleshoot patient’s accounts and address patient concerns.
• Provide cost estimates and maintains extensive databases with CPT codes and related cost.
• Identify, implement, and monitor the outcomes of specialty billing processes for International Programs.
• Provide well-researched guidelines on billing processes, A/R follow-up, and customer service activities, and other processes that effect day-to-day operations.
• Update billing policies and procedures to ensure regulatory and payer contract compliance; tailor processes to specific partnered providers, clients, payers, and procedures.
• Communicate directly with client – single point of contact.
• Use analysis of trending issues to identify root causes of items affecting AR. 
• Insurance Verifications and Pre-service collections.
• Communicate with providers to clarifying treatment plans.
• Prepare and analyze financial data relating to patient’s activities.
• Assist with data collection for ad hoc analysis.
• Work closely with the overall institution’s finance units to monitor international account charges and collections.
• Conduct concurrent and retrospective audits of UCMC International patients accounts designed to focus on billing, collections, and proper documentation.
• Post account payable ledger entries, process vendor invoices, reviews account receivable and other balance reconciliation.
• Provide support in budget preparation.
• Support Finance Supervisor in establishing and executing department finance policies.
• Work independently, goal oriented, flexibility to work outside of core business hours as needed.

Required Qualifications

• GED or High School diploma required
• Bachelor’s degree in business, accounting, or related field preferred
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Time management & organizational skills are a must
• Must be able to effectively handle challenging situations
• Excellent verbal and written communication skills
• Three or more years billing experience in hospital &/or physician practice
• EPIC billing experience
• Microsoft Office proficient
• Expertise in A/R management
• Demonstrated knowledge of third-party & client billing procedures
• Ability to collaborate with coding, compliance, and other hospital billing teams
• Understanding of HIPAA compliance and confidentiality with respect to sensitive information
• Strong ability to work in a fast-paced setting with focus on meeting physician clients’ needs
• Strong interpersonal, verbal, and written communication skills
• Exceptional analytical and problem solving skills

Position Details:

• Job Type/FTE: Full Time 1.0 FTE
• Shift: Days (Hybrid) 
• Unit/Department: International Programs 
• CBA Code: Non-Union 

UCM, Care Network & Northwest Indiana

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.