Practice Manager - ENT, Plastics, & Allergy, Full-Time, Days

Join one of the nation’s most comprehensive academic medical centers, University of Chicago Medicine, in a thought-driven role as Practice Manager for our ENT, Plastics, & Adult Allergy Clinics at our DCAM - Hyde Park location. Our employees deliver world-class care in an environment where opinions are respected, decision-making is rewarded, and teamwork is the order of the day. Our staff is encouraged to achieve their career goals, which in turn benefits all of our patients and the University of Chicago Medicine as a whole.

Eligible for a Sign-On Bonus up to $5,000!

As a Practice Manager, you will be primarily responsible for direct onsite management of the daily operations of the ambulatory physician practice(s) located at the Duchossois Center for Advanced Medicine (DCAM).  The Manager partners with key leaders across UCM and BSD departments in decision making and ensures a bidirectional flow of information The Manager promotes excellence in all areas of ambulatory operations and serves as the champion for continued process improvement work.  The Manager will focus on the patient and family experience, quality and safety, coordination of care across the continuum, use of technological tools and solutions including EPIC, metrics reporting, customer service, and oversees the budget, billing and related revenue cycle services.

Essential Job Functions

• Day to day management of practice operations
• Establishes staff schedule and daily assignments. Responsible for time and attendance and monitoring overtime
• Oversight of practice specific issues with IS, facilities, EVS, supplies, etc
• Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA)
• Collaborates with providers and staff to ensure efficient patient throughput
• Actively monitors performance metrics and daily reports to make real time adjustments
• Ensures patients and family’s needs are met
• Participates in service recovery at the point of issue. Ensures necessary follow-up
• Responsible for performance management and performance evaluations for all employees
• Collaborates closely with all scheduling groups (i.e. Burr Ridge call center, OR scheduling)
• Monitors the operating budget for labor and non-labor expenses
• Oversees charge entry, denials, disputes and billholds
• Performs other duties as assigned

Required Qualifications

• Bachelors degree in healthcare related field
• 5+ years of experience in healthcare and customer service, ideally overseeing an ambulatory practice framework
• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs
• Demonstrated ability to work effectively with physician leaders, preferably in an academic medical center environment
• Exceptional talent in the selection and mentoring of a high-quality team
• Proven ability to use data to drive performance improvement
• Strong written and verbal communication skills
• Experience using LEAN for performance Improvement is desirable

Preferred Qualifications

• Masters degree in healthcare related field
• Six Sigma Certification
• LEAN Certification

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8 hour shift
• Work Location: Onsite - DCAM
• Unit/Department: ENT, Plastics, & Adult Allergy
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.