Customer Service Receptionist, Registry- Rotate

Join us at the forefont at Ingalls Memorial as a Customer Service Receptionist in Harvey!

The Customer Service Receptionist receives all visitors to the hospital, administers appropriate passes to visitors, information assistance to telephone callers, continuously updates patient information and patient visitor pass files, and performs related duties as assigned.  Works in partnership with patient care units, pro-actively assists physicians, identifies and provides individual patient and family needs.

Essential Job Functions 

• Maintains visitor pass files according to department procedure.
• Receives all general incoming telephone calls and answers all inquiries etc. Greets patients, families, and significant others promptly and in a courteous manner. Receives visitors in assigned area and offers assistance with wheelchairs or other assistance to maintain a reasonable level of comfort.
• Complete HealthStream Education tests before due date. Maintains strict confidentiality with regard to patient and departmental information without exception.etc
• Provides clear, concise directions to visitors and hospital personnel.Demonstrates a working knowledge of patient room locations and department procedures. etc
• Demonstrates the ability to identify and resolve interpersonal conflicts with a positive outcome when dealing with co-workers, patients, or other departments. etc
• Follows written goals and objectives for review annually as established and agreed upon in previous evaluation.
• Demonstrates the ability to respond to visitor inquiries accurately.
• Recognize a potentially negative situation before it becomes a problem and intervene immediately
• Use service recovery to correct an issue, create a “WOW” experience and re-capture our patient’s loyalty.

Required Qualifications

• High School graduate.
• Three years minimum experience in healthcare setting preferred
• Demonstrate basic office skills.
• Must have excellent communication and interpersonal skills.

Preferred Qualifications 

• Effective written and verbal communication skills/previous experience creating newsletters
• Strong attention to detail
• Demonstrate ability to perform office work
• Proficient in Microsoft Office Suite (Word, Excel & Publisher)
• Extremely professional
• Outstanding customer service skills

Position Details

• Job Type/FTE: Registry
• Shift: Days (8-hr) 
• Unit/Department: Harvey
• CBA Code: Non Union

For nearly a century Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities   

UChicago Medicine Ingalls is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.