Oncology Financial Navigator, Supervisor - Cancer Services

Join UChicago Medicine, as a Oncology Financial Navigator Supervisor in the Cancer Service Line.

In this role as an Oncology Financial Navigator Supervisor, you will oversee the dedicated team of Cancer Care Insurance Specialists supporting our patients through their treatment while serving as a critical bridge between clinical care and revenue cycle. You'll manage a team responsible for optimizing oncology revenue workflows, ensuring accurate billing, timely reimbursement, referral needs, Medicaid follow up and insurance statuses. This role requires close collaboration with clinical departments to address patient insurance issues, support new care initiatives, and facilitate effective insurance navigation for complex oncology treatments. You'll serve as the key liaison between oncology departments and operations teams, translating clinical needs into effective revenue processes. A core responsibility includes managing work queue volumes to ensure timely patient outreach, authorization management, and cancer care financial navigation; all aimed at reducing barriers to care while maximizing appropriate reimbursement for oncology services.

Essential Job Functions

• Collaborate timely and effectively with the clinical leadership to resolved workflow concerns, insurance issues and patient/provider escalations
• Monitor work queue volume, employee productivity and daily operations specific to oncology services including accurate coverage, network status, referral needs and options for assistance including Medicaid, Marketplace plans, free drug programs and financial assistance
• Serve as the oncology department's primary point of contact with the Revenue Cycle team, coordinating efforts to address denials, payment variances, staying up to date on payer policies, available support programs, and other reimbursement obstacles specific to oncology treatments and patients
• Provide direct finance counseling and navigation support to patients including explanation of insurance benefits, estimated costs and payment responsibilities, assisting patients in applying for financial assistance, Medicaid, Marketplace plans and manufacturer copay support.
• Supervise, train, and mentor the CCIS staff including conducting performance evals, coaching team members and coordinating appropriate coverage for staff absences to ensure accurate staffing levels to support the department needs
• Ensure compliance with institutional policies, state and federal regulations, and HIPAA

Qualifications

• Associate’s degree in healthcare administration, business, or related field (or equivalent experience).
• Minimum of 3 years of experience in patient financial services/revenue cycle, including at least 1 year in oncology or complex care settings.
• Minimum of 1 year of prior experience in a lead or supervisory capacity.
• Strong knowledge of insurance benefits, prior authorizations, and financial assistance options.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work with sensitivity and discretion when discussing financial matters with patients.

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days, 8A - 4:30P
• Location: Hyde Park
• Unit: Cancer Services
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.