Director, Supply Chain Process and Quality Improvement

Join a world-class academic healthcare system, UChicago Medicine, as the Director, Supply Chain Process and Quality Improvement. We are seeking an experienced professional who will continue to evolve and lead process and quality improvement redesign throughout all areas of the Supply Chain network and Support Services, to include EVS, Patient Transport, Public Safety, and Parking.

Reporting directly to the Executive Director of Supply Chain Operations and Logistics, this Director is a strategic business and financial partner who will drive operational excellence and optimize performance while maintaining the highest standards in the UCM system. Using Lean Management tools, this leader will champion areas for quality improvements, process redesign, logistics assessments and replenishment system implementation. This position is also responsible for operational and financial management of designated Contracted Services, to include Linen, Copy Center, Airgas, Moxi Robots, and Metro Cabinet maintenance, ensuring clinical supply needs are met throughout the UCM network.  

This is an onsite position based on our main Hyde Park campus.

Who you are:

• Bachelor’s Degree in Engineering, Project Management, Business or Healthcare Management.  Master’s degree strongly preferred.
• Minimum of 10 years of experience in process/quality improvement and lean management.
• Minimum of 5 years of leadership experience as demonstrated through an advanced leadership role within a large hospital or healthcare system.
• Knowledge or certification in state-of-the-art process improvement methods including Six Sigma, Lean or other processing.  Green or black belt certification highly preferred.
• Demonstrated knowledge of using and coaching problem-solving techniques.
• Demonstrated knowledge and experience applying and coaching “lean” concepts including process mapping, flow, Pull/KANBAN System, PDCA.
• Microsoft Office applications (Word, PowerPoint, Access, Excel, VISIO).
• Demonstrated ability to analyze and interpret data, create reports, and prepare presentations.
• Strong communication skills including delivering formal presentations.
• Strong team building and employee engagement skills.
• Ability to manage complex projects and lead work teams.
• An individual of unquestioned integrity and moral character who represents the values of the organization and who maintains confidentiality.

What you’ll gain as the Director of Supply Chain Process and Quality Improvement:

• Opportunity to work at a world-class organization, engaging numerous stakeholders, with the mission to help the organization achieve high performance outcomes.
• Transform supply chain performance and quality improvements within an academic medical center that positively impacts the organization.
• Partners with leaders in the organization to develop and execute operational, quality and strategic long-term plans with a relentless pursuit for excellence.

What you’ll do as the Director of Supply Chain Process and Quality Improvement:

• Manages Supply Chain and Support Services portfolio of projects and project managers to ensure execution to plan for all projects – organizational and departmental.
• Develop strategies to ensure daily supply while reducing operational costs.
• Develops and leads implementation of strategic process/quality improvements within the Supply Chain and Support Services.
• Leads the transformation and continual improvement of processes and standard work for the UCM System, planning and executing against the Supply Chain and Support Services shared services vision.
• Leads implementation of Lean practices including 3P, 5S, pull system (KanBan), Key Performance Indicators (KPI) and managing for Daily Improvement (MDI).
• Serves as Lean expert for all Supply Chain and Support Services areas.
• Leads Supplier Quality performance improvement efforts for suppliers providing services and equipment to the UCM System, providing leadership of the Supplier Business Review and Scorecard process and other live forums to engage suppliers in performance discussions and status updates to drive optimal performance outcomes.
• Prepares budgets for all areas managed including capital budget.
• Presents and participates in industry forums and conferences to share knowledge, highlight UCM accomplishments, and to remain abreast of current trends, opportunities, and business environment. 
• Foster efforts to positively impact the organization’s visibility, image, and relationship with its surrounding community.

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences.

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.

Must comply with UCMC’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.