Scheduler, Customer Associate - Full time - Days

Join Ingalls Memorial Hospital as Patient Scheduler in the Harvey, IL location of Central Scheduling Department. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Under the supervision of the Central Scheduling Manager and Group Leaders, is responsible for the daily duties inherent in the scheduling and pre-registration of outpatient diagnostic testing at the Harvey Main Campus, Tinley Park, Flossmoor, and Calumet City. 

Essential Job Functions

• To work within the service standards.
• Treat people with respect
• Demonstrate Pride
• Respect privacy
• Anticipate needs
• Reverse negative situation
• Listen and communicate
• Demonstrate ownership
• To support the vision of Ingalls Memorial Hospital and to provide the service of care which
• facilitate cost effective operations
• Under general supervision completes all hospital and FCC’s scheduled appointments
• Establish insurance criteria and selects appropriate insurance plan
• Verify insurance and precertification as needed
• Obtain/collect patient’s pertinent demographic information
• Enter appropriate data accurately into the on-line Information system
• Work closely with department personnel such as: Cardiology, MRI, CT, Laboratory and Radiology, etc.

Required Qualifications

• High school graduate or equivalent is required
• At least 1-2 years of demonstrated clerical and customer service experience as it relates to a hospital environment
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and
• customer service, Delivery, and self-directed teamwork
•  Medical Terminology
• Good communication skills
• Requires good analytical and problem-solving ability
• Requires maturity and ability to appropriately represent the department to other internal and
• external customer strong commitment to the development of staff
• Previous experience in a health care environment, preferably, Central Scheduling/Call Center,
• Physician’s office and/or other related health care experience is desired.
• Physical demands include lifting up to and in excess of 20 pounds of force and/or in excess of 10 pounds of force constantly to move objects.
•  

Preferred Qualifications

• Knowledge of basic computer software programs
• Typing requirement (minimum 25-30 wpm)
• Bilingual (Spanish)

Position Details

• Job Type: Full Time (1.0FTE)
• Shift: Days
• Department: Central Scheduling Department
• Work Location: Onsite/ Harvey, IL 
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.