Executive Director of Revenue Cycle

Join a world-class academic healthcare system, UChicago Medicine, as the Executive Director of Revenue Cycle responsible for achieving and maintaining patient financial services operations as well as championing the development, generation, and presentation of information critical to the ongoing measurements and operation of the revenue cycle. This is a flexible remote position based out of our Burr Ridge office; 1-2 days in-office required per week.

The Executive Director of Revenue Cycle will oversee the patient financial services and single billing office teams, as well as the revenue cycle support services roles for UChicago Medicine, including the University of Chicago Medical Center, Ingalls Memorial Hospital, and UChicago Medicine Crown Point. Critical responsibilities in this role include the achievement of annual and periodic goals for revenue cycle key performance indicators that support the organization’s overall financial performance for all UChicago Medicine facilities, including acute care hospitals, home health and hospice, ambulatory surgery centers, behavioral health and inpatient rehab.

The Executive Director will assess operational trends, provide key insights and understanding of system-wide impact, and suggest improvement initiatives to the VP.  The continued industry relevance and overall importance of the patient experience means the individual in this role will be responsible for identifying and building collaborative partnerships among front-end, mid-cycle and business office stakeholders, as well as clinical leaders. A strong focus on optimization of resources and capabilities through governance, analytics, tracking KPIs, and benchmarking against leading practice is critical to the success of the position.

Who you are:

A strategic and collaborative revenue cycle leader with:

• Bachelor’s Degree in business or comparable experience required; advanced degree preferred.
• 10 years prior management experience required with a minimum of five years in revenue cycle operations.
• Revenue Cycle certification preferred (such as CPC, CHAM, CRCR, CRCE, etc.). 
• Knowledge of hospital and financial operations required, including reimbursement requirements for federal and state programs (Medicare, Medicaid) as well as current insurance industry standards.
• Experience in a University / Academic Health Care System preferred.
• Familiarity with numerous private insurance reimbursement plan types, including preferred provider organizations, health maintenance organizations, third party administrators, regional physician office plans, point of service plans, etc.
• Advanced written and verbal communication skills.
• Excellent leadership, interpersonal, and customer service skills.
• The aptitude to deal with difficult situations with tact and diplomacy and to effectively interact with people in a variety of contexts, including hospital leadership, staff, patients, physicians and third party payers.
• Superior ability to handle multiple priorities and deadlines while maintaining a “team” environment.
• Ability to exercise sound judgment and discretion when managing confidential and sensitive information.

What you’ll do as the Executive Director of Revenue Cycle:

• Collaborate with executive-level and revenue cycle leadership to set initiative goals and pinpoint opportunities to fortify the patient experience.
• Ensure the accuracy and integrity of the revenue cycle functions including patient financial services single billing offices and revenue cycle support services, which include training, education, and operational analysts.
• Review financial and performance reports from each facility/department and collaborate with departments across UCM to develop and implement improvement initiatives aimed at achieving organizational goals.
• Work with department directors to set performance criteria and receive regular updates on teams’ performance.
• Communicate regularly and effectively with subordinates and superiors regarding the status and condition of operations in revenue cycle areas.
• Establish and revise revenue cycle policies and procedures in accordance with continuous improvement initiatives and compliance with government regulations and corporate policies.
• Ensure staff awareness and compliance with all applicable laws, regulations, guidelines, and professional standards at the federal, state, and agency level.
• Develop multidisciplinary teams to enhance quality and efficiency of revenue cycle.
• Foster a collaborative workplace among physicians, clinicians, and revenue cycle staff across the health system; identifies liaisons among these stakeholders as needed.
• Direct effective human resource planning, including hiring and training, assesses and mentor individuals in revenue cycle leadership roles.
• Conduct regular performance reviews and promotes ongoing communication about staff- and process-related issues.
• Perform market research to identify industry best practices and strategies to remain competitive.
• Manage relationships with vendors that provide support services.
• Conduct cost-benefit analysis for technology, software and systems, process changes, and other improvement projects; presents this information to administrators to gain buy-in and approval.
• Enact strategic decisions based on market research of competitive industry best practices.
• Lead the development of process improvement projects.
• Establish a budget on an annual basis and in conjunction with the VP, Revenue Cycle, realistic goals and budgets for the associated areas of responsibility; ensure all cost centers adhere to budgets.

Leadership at UChicago Medicine:

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UChicago Medicine’s E4 Leadership Culture.

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.