Patient Financial Navigator, Part time - Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Financial Navigator with our Patient Access Department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area.

The Patient Financial Navigator serves as an integral liaison and primary communicator within the patient’s financial management team. 

Essential Job Functions

• Determines & verifies benefits specific to service to be provided; calculates and provides estimates to commercially insured patients including their financial responsibility based on total estimated charges and the patient’s insurance benefits according to departmental procedures if coverage is less than 100% prior to their services &/or as requested; Educates and communicates clearly, via phone and/or follow-up letter, insurance limitations and patient financial responsibilities to patients and/or guarantors.
• Collects monies from patients with financial responsibilities; including pre-service payments, copays, deductibles, coinsurance & outstanding account receivables as well as establishes payment plans/arrangements for customers as necessary; refers patients to financial counseling as necessary.
• Screen patients for ability to pay vs inability to pay financial responsibilities; coordinates efforts to determine and educate patients of their financial responsibilities, coverage exclusions, and allowed amounts; oversees the proper application of collected payments to appropriate hospital accounts; works to improve patient healthcare financial literacy.
• Adheres to and upholds UCM PRIDE values; performs all tasks with excellence in communication, commitment & follows through w/others & tasks, demonstrates respect of one another & ability to adjust to customer needs, upholds privacy & maintains confidentiality of customer information and appropriate professional environment; Meets productivity and quality expectations and participates openly in departmental audit/review process to ensure that all work is monitored and completed based on departmental standards; maintains routine reporting for POS Collections, Estimates & other KPIs.
• Identifies emerging trends in and current knowledge of payer requirements and exclusions via email communication, memorandums, educational matrices, and in-services; communicates and collaborates to solve issues with revenue leakage.
• Escalates issues which, per the Financial Eligibility Policy, will require administrative intervention or review and follows up as necessary.
• Ensures regulatory compliance, i.e., pricing transparency, 501r, patient friendly billing.
• Performs other duties as assigned.

Required Qualifications

• Associates’ degree in business, healthcare, or related field and/or at least 3 years of Revenue Cycle experience with working knowledge of insurance and benefits
• Must have working knowledge of accounting with attention to detail, ability to accurately calculate currency

• High degree of initiative and problem-solving ability
• Must be able to prioritize and execute multiple tasks, with accuracy, in a high-pressure environment
• Must be able to demonstrate and maintain a strong customer service orientation and a commitment to excellence in a changing environment
• Excellent communication skills and the ability to interact with people in a variety of contexts.  Must respect patient confidentiality and interact with patients, families and other customers with courtesy, tact, and discretion.
• Must be strongly invested in a team oriented dynamic environment and possess ability work independently, and make decisions in the best interest of the patient and the Hospitals

• Ability and willingness to cooperate with co-workers, supervisors, and physicians to do whatever needs to be done to serve the patient. Possess the flexibility to learn and incorporate new systems and processes as technology advances

Preferred Qualifications

• Knowledgeable in medical terminology – holding a certificate is a plus
• Knowledgeable in diagnostic and CPT coding and guidelines
• Knowledge and use of Epic
• Knowledgeable in Microsoft Office applications

Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days, 8:00a to 5:00p
• Unit/Department: Revenue Cycle
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.