UCMC Human Resources Consultant

Join a world class academic medical center, UChicago Medicine, as a UCMC Human Resources Consultant in our Consumer Experience Department. This position will be a hybrid position that will work from home and be required to come onsite as needed.    

The Human Resources Consultant serves as the first point of contact and subject matter expert for human resources policies, processes, escalations and programs for UCMC. The Consultant supports employees at all levels of the organization by providing guidance and direction on policy application, promoting access to and utilization of organization programs and benefits, and by resolving problems related to systems and processes. The position fosters a culture of consumer experience excellence, teamwork, and continuous process improvement by providing exceptional customer service and advice on complex questions/requests from employees, managers, and HR functional leads. The Consultant will actively support HR service lines, system utilization, utilization of reports and analytic insights, and HR resources and services. Using knowledge of the fundamentals of all core areas of human resources, the Consultant will actively support programs and initiatives and facilitate access to resources and effective and efficient service delivery. The position will also support the HR components of third-party surveys, site visits, audits, and accreditation reviews. The Consultant will support multi-disciplinary teams to drive positive organizational change, including organizational objectives for engagement, individual and team recognition. The work involves a range of situations and challenges requiring the incumbent to exercise a high degree of initiative, resourcefulness, and good judgement to assess business, leader and employee needs to determine the necessary HR resources to resolve the issue. 

Essential Job Functions      

• Serve as the escalation contact for employees, managers, leaders, and HR Customer Experience inquiries regarding policy access, interpretation, and applications  

• Be a problem solver for complex questions and people issues.  

• Utilize knowledge and experience with HR systems, people, and processes to deliver excellent customer service direction regarding HR transactions and when necessary, service recovery.  

• Ensure HR services exceed employee and leadership expectations.  

• Support utilization of the HR Service Delivery model/structure. 

• Guide employees to the appropriate channel and ensure proper interpretation and utilization of HR policies, processes, and programs. 

• Serve as the HR liaison/coordinator for business project implementation (acquisition, mergers and new UCM entities) involving multiple HR functions.   

• Participate in the HR Customer Experience team as a subject matter expert for enterprise UCM HR processes and practices.  

• Partner with HR departments including Benefits, Compensation, ELR, HRIS, HR Analytics, Talent Management & Experience, and Leave Administration to promote system-wide programs and to ensure consistent delivery and high participation of those programs. 

• Maintains HR policies and ensures periodic review by stakeholders in accordance with SOP. 

• Performs other duties assigned. 

Required Qualifications   

• Bachelor’s degree    

• Three to five years’ professional experience in human resources or comparable field 

• Integrate knowledge of HR Services and ability to understand and advise on HR processes, policies, procedures, and compliance efforts 

• Demonstrated experience in employee and labor relations in a union environment 

• Knowledge of best practices within HR, organization development/design, program and change management 

• Strong data analysis, visualization, and analytics skills 

• Ability to facilitate and build relations, adapting communication style to meet the needs of the business 

• Demonstrated business and financial acumen 

• Personality, communication style, business approach, and vision that meshes with the business unit 

• Excellent communication skills including the ability to write and communicate concisely and clearly with persuasion and succinct styles; needs strong listening and interpersonal skills 

• Knows how to navigate complex relationships and processes inherent in a highly matrixed organization 

• Understands how to build partnerships across a system 

• Strong operational acumen with an understanding of what resources to engage to achieve a successful outcome 

• High degree of independence in planning, directing, and conducting projects, analysis, and assignments 

• Ability to independently resolve complex and sensitive problems as they arise 

• High level of discretion and judgement 

• A skilled relationship builder who promotes trust by being visible with all levels of leaders and staff   

• Possesses the interpersonal skills to work collaboratively and effectively in a matrixed organization 

• Work product, advice, and recommendations are considered authoritative and require little or no modification 

• Demonstrates critical thinking skills and the ability to reach decisions especially in the face of ambiguity and uncertainty  

Preferred Qualifications 

• SHRM certification 

• Oracle Cloud experience 

Position Details  

• Job Type: Full-Time  

• Shift: Days  

• Location: Flexible Remote  

• Department: Human Resources 

• CBA Code: Non-Union  

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.