Supervisor, Patient Accounts - Full Time, Days

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Supervisor of Patient Accounts in the Revenue Cycle- Patient Financial Services department. We are committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area

Responsible for supervising patient accounts staff within one of two areas: non-government health contracts (which includes commercial health insurance and/or health maintenance organizations) or government contracts, which is Medicare or Medicaid. The incumbent ensures that new receivable clerks receive appropriate training and orientation on an ongoing basis, and that patient accounts functions are performed timely and accurately.

Essential Job Functions

• Participates in the selection process of professional and clerical employees in the department.
• Assigns work and supervises the activities of patient accounts staff in either the non-government patient accounts section (commercial health insurance and/or health maintenance organizations) or government contracts patient accounts (Medicare or Medicaid); both are billing and collections sections.  
• Evaluates the performance of patient accounts staff and processes other personnel actions in accordance with collective bargaining agreements.
• Coordinates and manages receivables to assure that all accounts have appropriate (in compliance) billing and collection activity according to standards set forth in insurance contracts, HMO contracts, or federal/state regulations. 
• Acts as intermediary with Admitting, Outpatient Services, Clinics, Medical Records and other areas within the Hospitals to expedite claims processing and to trouble-shoot any problems that interfere with claims processing. 
• Develops and maintains management reports pertaining to functional area for patient accounts; including collection.  
• Prepares patient accounts production reports and prepares feedback reports identifying areas causing patient accounts problems.  
• Ensures that carrier/HMO/government agency reports (:ie: Medicare Credit Balance report; Medicare as Secondary Payer account reports; unclaimed property reports; etc.) are submitted to the appropriate agency according to guidelines. 
• Develops, implements, documents and maintains unit work procedures to keep area running efficiently.
• Coordinates any patient accounts federal, state or private insurance regulation changes to assure unbroken continuity of billing processes. 
• Attends seminars, serves on committees that are hospital-based and industry-based, as related to area of responsibility.

Required Qualifications

• High school diploma required.
• A minimum of 1-3 years of supervisory experience. 
• A minimum of 2 years of prior patient accounting experience.
• Must have intermediate level of personal computer skills in a "Windows" environment, spreadsheet, database, and word processing applications.
• Must be able to process a high volume of work under stringent production time frames.
• Must have good writing skills, strong analytic and financial assessment abilities and be attentive to detail.
• Must be able to work as a team player.

Position Details

• Job Type: Full Time (1.0FTE)
• Shift: Days- 8a - 4:30p M-F 
• Office Location: Burr Ridge, IL when required to be onsite (as needed) 
• Department: PFS Medicaid and Cash - BurrRidge 
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.