Customer Associate, Full - Time, Rotating Shifts

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Tinley Park  This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

As a Customer Associate you will perform general reception duties which includes checking patients in and out, telephone message retrieval and routing, updating demographic, insurance information, general filing, and maintenance of medical charts. 

Essential Job Functions 

• Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
• Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of  medical chart
• Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested  
• Files and retrieves medical records from storage areas as requested  and according to department procedures and policy.

Required Qualifications 

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Delivery and self-directed team work
• Moderate typing skills (minimum 30wpm) 

Preferred Qualifications 

• 1 to 2 years experience in health care setting
• Insurance and collections experience 

Position Details

• Job Type/FTE: Full Time
• Shift: Rotate
• Unit/Department: Family Care Center,  Tinley Park
• CBA Code: Non Union

For nearly a century UChicago Medicine Ingalls Memorial has pioneered sophisticated clinical care and developed the area's most convenient network of comprehensive outpatient centers, all dedicated to improving the health and wellbeing of the community. Now, partnered with UChicago Medicine, we have expanded our network of expert physicians, convenient facilities and scope of service to speed your healing process and help navigate your path to wellness. A skilled Medical Staff and talented employees dedicated to prevention, diagnosis, treatment and rehabilitation of illness and injury provide a firm foundation for our reputation for quality. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine Ingalls Memorial is for you. Here at Ingalls, we’re doing work that really matters. Join us!

UChicago Medicine Ingalls Memorial is growing; discover how you can be a part of this pursuit of excellence at: Ingalls Career Opportunities.

UChicago Medicine Ingalls Memorial is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine Ingalls Memorial's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.