Epic Release Coordinator

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine as an Epic Release Coordinator for the IT Clinical Applications department. This is a remote, work from home opportunity and you may be based outside of the greater Chicagoland area.  

Under direct supervision, the Epic Release Coordinator will direct the work related to Epic upgrades, change management, and provider record maintenance. Continuously assess business and user needs to identify and implement improvements in processes and procedures within areas of ownership. Collaborate with IT analysts, IT leadership, and operational counterparts. A successful candidate will have the following characteristics:

• Expertise in Epic upgrades, change management, Epic environment strategy, and SER record maintenance.
• Strong interpersonal, written and oral communication skills, and effective presentation skills. Excellent negotiation and prioritization capabilities.
• Ability to maintain a professional attitude and demeanor in both normal and pressure situations.

Essential Job Functions

• Maintain the overall Epic upgrade schedule and project plan.
• Organize and lead impact assessment sessions and upgrade Nova Note review meetings with IT and operational stakeholders.
• Manage all application, integrated, and user acceptance testing for Epic upgrades, refreshes, downtimes, and SU installations.
• Ensure analyst teams coordinate with training team to develop tip sheets, eLearning, and in class material for updates to Epic functionality.
• Communicate project status to IT and operational leadership in a clear and concise format. Lead the communication to IT, operational leaders, and Epic around timelines and downtimes.
• Develop and document standard and repeatable processes that enable the successful delivery of Epic upgrades, refreshes, downtimes, and SU installations.
• Develop and document standard and repeatable processes that enable the successful delivery of Epic changes, including but not limited to regular support and projects.
• Maintain overall Epic migration strategy, processes, and toolsets (including the Content Management and Data Courier modules in Epic).
• Moderate Epic change control meetings.
• Create an Epic environment refresh strategy and schedule. Ensure the refresh plan is executed with a high degree of quality and minimal disruption to our business stakeholders and technical teams.
• Coordinate strategy, standards, and ownership of maintenance for the SER master file in Epic.
• Make decisions about who can access and maintain SER records. Maintain documentation for standards and ownership of SER maintenance.
• Create and maintain procedures for the build of new SER records, changes to existing SER records, and deactivation of SER records for caregivers who leave the organization.
• Coordinate with operational teams to address appropriate SER record maintenance reports.

Required Qualifications 

• Bachelor’s degree, or equivalent relevant certification in healthcare, business management, or information systems
• Epic certification in any module
• Five years of experience in Epic
• Ability to work independently and manage multiple task assignments
• Expert understanding of Epic functionality, releases, and processes required for high quality, on-time delivery of regular releases
• Expert Project Management skills including defining scope, timelines, and resource management
• Excellent negotiation skills to work with the business, functional, and technical teams
• Strong interpersonal, written, and oral communication skills and effective presentation skills
• Ability to lead cross-functional teams in a heavily matrixed environment; plan the work, monitor progress, and drive consistency in process

Preferred Qualifications

• Experience working with ServiceNow Incident Management and Project Management tools
• Epic certification in Data Courier Administration
• Epic badge in Provider Administration

 Position Details

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Day
• Location: Remote
• Unit/Department: IT Clinical Applications
• CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.