• Patient Procedure Scheduler

    Requisition Post Information* : Posted Date 1 week ago(12/7/2018 10:06 AM)
    Job ID
    Benefits Eligible
    Full-Time Regular
    CBA Code
  • Job Description

    Patient Procedure Scheduler

    University of Chicago Medicine


    Department: Opthalmology 

    Shift: Full-TIme (1.0) / Day Shift / 8-Hr Shift


    Join one of the nation’s most comprehensive academic medical centers, University of Chicago Medicine, in an engaging and patient-focused role as the Patient Procedure Scheduler. In this role, the Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.



    • Work collaboratively with physicians and staff members to schedule surgeries in Epic-Op Time.
    • Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed.
    • Schedule procedures/surgeries based on preapproved guidelines and protocols.
    • Enter procedure/surgery information and update/inform physicians of schedules per protocol.
    • Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed.
    • Communicate with patients and inform them of any schedule changes.
    • Order and coordinate delivery of special supplies and equipment, as necessary.
    • Enter vendor information and supply into Vendormate system.
    • Schedule Anesthesia for surgery, as necessary and per protocol. Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding.
    • Provide pre-appointment instructions, directions and messages per protocol.
    • Provide reminder calls for all surgeries prior to surgery date.
    • Respond to patient inquiries/concerns appropriately and in a timely manner.
    • Document all messages electronically using the In-Basket functionality and forward to the appropriate clinical provider.
    • Provide service recovery with unhappy patients. Escalate patient concerns per protocol.
    • Thank every caller and ask if there is any other assistance that can be provided.
    • Perform other duties as assigned.

    Required Qualifications

    • A high school diploma or equivalent from an accredited academic body is required.
    • 4+ years of experience in Customer Service in a healthcare setting is required.
    • Ability to use personal computers and select software applications.
    • Communicate effectively and professionally with patients, visitors, physicians and co-workers.
    • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues.
    • Knowledge of medical terminology is required.

    Preferred Qualifications

    • A completed college degree is preferred.
    • Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate preferred.
    • Experience as a supervisor is preferred.
    • Knowledge of hospital information systems is desirable.

    Why Join Us

    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront,

    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs


    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.


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