• Quality Specialist - Laboratory Quality Management

    Requisition Post Information* : Posted Date 4 months ago(11/6/2018 9:51 AM)
    Job ID
    Benefits Eligible
    Full-Time Regular
    CBA Code
  • Job Description

    Quality Specialist - Laboratory Quality Management 


    The Quality Specialist for Laboratory Services has primary responsibility to coordinate and support efforts essential to establishing, assessing, improving, and maintaining standards for laboratory quality assurance, safety, licensure, accreditation, and regulatory compliance, in collaboration with the Clinical Laboratories sections and department team. Participates and when appropriate coordinates activities for performance improvement (PI) and transformation initiatives. Collaboratively drives the integration of Clinical Laboratory quality, safety and compliance efforts with improvement activities across the University of Chicago Medical Center.


    • Supports the quality management program for the Clinical Laboratories at Hyde Park and satellite locations, including point of care testing service, in accordance with the mission and strategic goals of UCM and the regulatory/accreditation standards for the hospitals and laboratories.
    • Guides and collaborates with laboratory section directors and managers in the overall preparation of Clinical Laboratories for inspections by licensing and accrediting agencies (e.g., CAP, JC, State of Illinois, IDPH, City of Chicago). Helps support and coordinate compliance for biannual accreditation and interim reviews by CAP, AABB, tJC, FDA, ASHI, State of New York, COLA and any other regulatory agency, including the registration fees, applications, actual inspections and conferences, and responses to all deficiencies.
    • Manages key software applications required for regulatory compliance including, MediaLab Document Control and Inspection Proof applications, and works with all laboratories to utilize the application for its fullest capacity.
    • Participates in inter-laboratory surveys, peer review assessments, and other QI initiatives as assigned.
    • Receives problem and event reports, performs initial investigation and triages to both leadership and appropriate lab section for root cause investigation
    • Collects and coordinates analysis and summary of event and problem reports on a regular basis to look for trends and opportunities for additional improvement to prevent recurrence.
    • Coordinates laboratory safety program in collaboration with UCMC Safety Office, Infection Control, Radiation Safety, Emergency Management, Business Continuity and Lab leadership to maintain compliance with federal, state and local requirements and a safe work environment for all laboratory staff.



    • Bachelor’s degree in clinical laboratory science from an accredited college or university.
    • Must satisfy CLIA 88 qualification requirements for general supervisor who oversees testing personnel performing high complexity testing.
    • Five years minimum clinical laboratory work experience required, including experience in clinical laboratory quality management activities.
    • Broad understanding of Laboratory and Medicine quality performance indicators and processes.
    • Broad understanding of clinical laboratory processes and workflows
    • Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the quality system.
    • Ability to coordinate and lead complex projects and initiatives across all clinical laboratory sub-specialty services.
    • Experience in performance and evaluation of quality control procedures, preventive maintenance, trouble-shooting and calibration procedures on clinical equipment, and validation of test results required.
    • Understanding of regulatory, accrediting and external reporting requirements as applied to hospitals and laboratories.
    • Ability to develop and maintain productive working relationships with internal and external departments, staff and leadership.
    • Ability to apply basic statistical concepts and methods commonly utilized in clinical laboratory science.
    • Knowledge and ability to use laboratory and hospitals information systems (Epic and Sunquest applications).
    • Strong proficiency in the use of word processing, spreadsheet, and graphical computer programs.
    • Demonstrated awareness of factors that influence test results.
    • Ability to work independently and exercise sound judgment and experience when working with both small and large groups to complete projects.
    • Strong written and verbal communication skills appropriate for the needs of the intended audience.
    • Exceptional organizational ability and attention to detail mandatory and able to meet defined deadlines and timeframes including those with immediate turn-around-times.
    • Knowledge of lean and six sigma methodologies and statistical process control.


    • Certification as Medical Technologist (MT, MLS), or Specialist (S__) through the American Society of Clinical Pathologists required.

    Why Join Us

    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront, University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs 


    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.


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