• Patient Financial Coordinator

    Requisition Post Information* : Posted Date 2 weeks ago(12/5/2018 8:48 AM)
    Job ID
    Full-Time Regular
    CBA Code
    743 Clerical
    Union Bid Open Date
    Union Bid End Date
  • Job Description

    Bring Your Passion to the Forefront:

    Patient Financial Coordinator

     This is a 743 Clerical Union position; bid dates are from 11/27/2018 - 12/4/2018


     Shift: 40 hours per week (1.0) / 5 x 8-hour shifts  / 1st shift (7:00am-5:00pm) 

    Grade: 743 Clerical Grade 11


    Job Summary

    UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Financial Coordinator will support all overflow calls from our Patient Coordinators and is the employee responsible for answering and responding to telephone calls received through the main telephone lines of the ambulatory practices.

    Primary Job Functions

    • Accepts inbound phone calls from patients, physician offices, insurance carriers, etc.
    • Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements
    • Utilizes multiple resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence
    • Collects patient payments and follows levels of authority for posting adjustments, refunds, and contractual allowances
    • Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB)
    • Documents all patient accounts activities concisely, including future steps needed for resolution
    • Prepares written responses to patients and customers regarding account resolution and complaint recovery
    • Document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Financial Coordinator will be accountable for achieving performance and service targets and metrics.

    Financial Coordinator will perform other various tasks such as:

    • Balancing Lockbox/Cashiering Deposits and preparing Excel spreadsheets for ledger reconciliations.
    • Posting of payment batches to BHIS from Lockbox, Cashiering, and other clinical areas   (PDP's).  Posting of check requests on patient accounts. Keys data onto Excel spreadsheet for ledger reconciliation.  Posting of NSF checks on patient accounts. Keys data onto Excel spreadsheet for ledger reconciliation.
    • Batching and balancing various types of vouchers for data entry. (i.e. IDPA, Collection Agencies)
    • Review of payments for non-UCH receipts and write-up of appropriate paperwork to process fund transfers.  Review of EDI vouchers:  a)Posting NOF's and miscellaneous exceptions to either patient accounts or the 999 account;  b)Balancing the EDI voucher amounts to actual wire amounts received and monies posted;  c) Logs EDI information on Excel spreadsheets for ledger reconciliation.
    • Documentation of wire deposits on Excel spreadsheets for ledger implementation.  Identification, computation and batching of contractual allowances for various payers.
    • Research payments where insufficient information is supplied, or accounts have gone to zero through various Hospital applications. (e.g. BHIS, WinCoins).  Prepare inquiry letters to various carriers to determine the proper application of Unidentifiable monies received.
    • Reopen accounts on Epic system.
    • Interacts with management and others in identifying Cash Application issues and determining solutions.
    • Processes deposits and application of payments in a timely fashion


    Required Qualifications

    • High School Diploma required
    • Must be proficient in a Windows environment to be capable of multi-tasking functions. Should also be proficient in Excel for Windows.  Two or more years experience in a data entry capacity.
    • Basic office skills including 35 wpm typing and 8,000 key stokes an hour and must have strong
    • Ability to organize and process a large volume of work in a timely manner.
    • Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
    • Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
    • Ability to balance multiple priorities and effectively handle challenging situations
    • Excellent verbal communication skills
    • Ability to accurately and efficiently enter alpha numeric data on screen
    • Ability to use personal computers and select software applications including Epic
    • Successful completion of Cadence Scheduling system training and competencies

    Preferred Qualifications

    • Associate or Bachelor’s Degree preferred
    • Knowledge of basic medical terminology
    • Experience working with EPIC systems
    • Experience managing a high volume of inbound and outbound calls


    Mission Statement

    “Our mission is to provide superior healthcare in a compassionate manner, ever mindful of each patient's dignity and individuality. To accomplish our mission, we call upon the skills and expertise of all who work together to advance medical innovation, serve the health needs of the community, and further the knowledge of those dedicated to caring.”

    Why Join Us

    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront


    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs


    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.


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