• Data Center Infrastructure Engineer - Senior

    Requisition Post Information* : Posted Date 3 weeks ago(10/25/2018 11:32 AM)
    Job ID
    Benefits Eligible
    Full-Time Regular
    CBA Code
  • Job Description

    Bring Your Passion to the Forefront:

    Data Center Infrastructure Engineer – Senior


    Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine. The Information Services Department currently has an opportunity for a Senior Data Center Infrastructure Engineer.


    Job Summary


    In this role, the Data Center Infrastructure Engineer - Senior is responsible for day to day operation of UChicago Medicine’s data centers, IT spaces and associated support equipment including; HVAC, UPS’S, power distribution units, emergency generators and critical monitoring.  There will be ample opportunity to work independently with general direction from other team members and the Data Center Infrastructure Manager.  The Data Center Engineer’s primary focus is centered on uptime while minimizing risk.


    *Data Center Engineers provide 24x7x365 coverage in Darien, M-F 1st Shift coverage in Hyde Park and also support a number of off-site local offices.  Occasional local travel is required.


    Work Hours

    • Must be willing to work flexible shifts
    • Normal Darien Work Schedule - Tuesday through Saturday or Sunday through Thursday
    •  **Training period will be in Darien on 1st Shift- Monday through Friday, 8:00am –5:00pm for approximately 4 weeks.**  After training, will be placed on a shift.


    Essential Job Functions and Responsibilities

    • Responsible for scheduling and overseeing vendors
      • Ability to oversee vendors and be able to identify projects and implement solutions
      • Ability to identify and resolve network issues in the hospital and data center
      • Role identifies, diagnoses, and resolves UPS, HVAC and other vendor problems
    • Writes simple MOP’s and SOP’s for infrastructure maintenance and operation
      • Step by step detailed outline of operational procedures
      • Who, what, where and what to do if something goes wrong
      • Provide a back out plan
      • MOP = method of procedure (has to do with maintenance on a system; have vendor work off a system and go step-by-step through the process)
      • SOP = standard operating procedures (calls out the operation of critical infrastructure equipment; again, line-by-line detail)
    • Assists Specialist to Identify and diagnoses complex problems and factors affecting infrastructure systems
      • Works closely with team to manage maintenance and repair activities
    • Understands theory of operation of all infrastructure equipment and systems
      • Must understand theory of operation in order to determine if equipment is in normal state or condition
      • Ability to read and understand one-line diagrams, schematics and blueprints
      • Ability to instruct subordinates in theory of operation and normal operating conditions
      • General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.)
    • Racks, stacks and provisions servers, switches and cabling in data center and other IT spaces
      • Runs fiber and coax cross connects, and follows proper termination techniques per data center established processes, procedures and policies
      • Maintains detailed written records of all work activity
      • Determines work priorities from the Service Now queue and ensures adherence to all commit times
      • Carries out decommissioning of network servers and switches
      • Able to lift heavy equipment/items.
      • Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
    • Ability to operate generators, UPS’s, HVAC equipment and switchgear
      • Ability to manually operate all critical infrastructure equipment which would correlate back to understanding of operations (if you don’t understand it, you can’t do it)
    • Oversees space, power and cooling requirements in the data center
    • Additional projects and responsibilities as assigned by manager
    • Takes initiative in keeping order and cleanliness in data center and auxiliary spaces
      • Able to work days/nights/weekends/holidays, if needed and/or required

    You'll thrive in this position if you:

    • Promote Innovation – you combine ideas in a unique way or make connections between ideas that may appear to be different; explore situations from multiple perspectives, seek alternative ways to define problems. You are open to diverse thoughts and approaches by others. You test solutions, gather feedback on effectiveness, review impact on the results and modify appropriately to product expected results.
    • Deliver Results – you identify issues, problems and opportunities; pro-actively recognize the need for improvement. You work with others to develop a sense of common purpose; understand different perspectives on issues; gathers and examines information available. You generate alternatives - Create relevant options, including financial and resource implications, for addressing problems and opportunities. You select appropriate action - Formulate clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. You commit to implementation and work with a sense of urgency and a bias for action to implement the decision.
    • Communicate with Impact – you focus on the message of others, provide undivided attention, and defer judgment. You convey messages logically, simply, and with confidence. You check for understanding by asking questions, seeking clarity and responding accordingly. 




    • BS or BA degree, Computer Science, Engineering, or equivalent education, training or work experience required
    • Four (4) or more years of Infrastructure Engineering experience
    • Experience in maintenance and monitoring of server systems.
    • Experience working within a data center or network operation center environment.
    • Experience with computer hardware and server hardware or troubleshooting/diagnosing.
    • Must be able to work independently as well as work as part of a fast moving team
    • Travel to off-site locations may be required; must possess valid driver’s license and proof of insurance.
    • Demonstrate strong work ethic
    • Take initiative and a proactive approach
    • Be adaptable to change


    •  Project Management experience a plus
    • Basic understanding of TCP IP networks and subnets
    • Experience with monitoring data center infrastructure
    • Experience with critical HVAC and fire detection/suppression systems is a plus



    Why Join Us

    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront,

    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs 

    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics


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