• Desktop Systems Engineer- Senior

    Requisition Post Information* : Posted Date 3 weeks ago(12/26/2018 5:24 PM)
    Job ID
    Benefits Eligible
    Full-Time Regular
    CBA Code
  • Job Description

    Bring your passion to the Forefront


    The University of Chicago Medicine is Hiring :    Desktop Systems Engineer, Sr


    Job Summary

    The Desktop Engineer is responsible for the design, management and support of complex desktop applications, operating systems and components with minimal supervision. Engineer is expected to manage multiple projects and upgrades simultaneously delivering within established guidelines and costs using both internal and external resources.


    The position will play a pivotal role in the End User desktop experience through the development of hardware standards, operating system development/enhancements and issue resolution through escalations. This role is a crucial part of the IT foundation and effectively communicates with all levels of IT (Servers, Networking, Telecomm, Security) to ensure the highest level of customer satisfaction. This position is a part of a team that focuses on the following within the organization

    • Planning, architecting, designing, documenting and implementing end user computing platforms, software and peripherals
    • Perform and assist with tasks to support the security and stability of end user platforms and Active Directory
    • Provide technical support for various projects
    • Ensuring the upkeep and stability of end user computing platforms, software and peripherals through scheduled maintenance/evaluations
    • Resolve incident and work order tickets as they arise
    • Responsibilities include but are not limited to management and support of all desktop enterprise solutions for operating systems, standard desktop imaging, patch management, Anti-virus and software distribution. Senior Engineer is responsible for the design and implementation of core end user technology standards.
    • Responsible for installing, configuring, and maintaining operating system workstations and  in support of business processing requirements.
    • Performs software installation and upgrade to operating systems and layered software packages utilizing effective distribution tools.
    • Responsible for design and architecture of end user device solutions and standards.
    • Schedules installations and upgrades and maintains them in accordance with established IS policies and procedures.
    • Manages desktop and handheld anti-virus and Anti-spyware tools and console.
    • Establishes and maintains standard hardware images.
    • Ensures workstations performance and reliability by evaluating, implementing, and managing appropriate software and hardware solutions and tools.
    • Responsible for establishing and maintaining appropriate hardware and desktop standards to meet business needs.
    • Develops and promotes standard operating procedures for end user device environment.
    • Supports custom software systems working closely with key vendors.
    • Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies and configuration guidelines.
    • Develops and maintains a comprehensive operating system hardware and software configuration database/library of all support documentation.
    • Mentors less experienced support staff and peers.
    • Provides assistance when required, ensuring timely resolution and meeting all established SLA’s.
    • Performs other duties assigned.



    • Bachelor’s degree in related technical area or technical training/experience equivalent required
    • Six  years’ experience working in field services or desktop engineering required
    • Server engineering or training preferred
    • Good understanding of networking/distributed computing environment concepts required.
    • MCA or MCSE certification by accredited facility preferred.
    • Macintosh support experience preferred.
    • Experience with a help tracking system preferred.
    • Excellent organizational skills with emphasis on detail and follow-through required.
    • Independent problem-solver. Sorts through issues and conducts comparative analysis of multiple solutions.
    • Excellent decision making and problem solving skills
    • Ability to effectively deliver services in a high volume environment required

    Technical Abilities

    • Experience managing Active Directory policies required.
    • Extensive knowledge of PC operating systems and registry management required.
    • Comprehensive knowledge of Macintosh operating systems and integrated applications strongly preferred.
    • Demonstrated comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
    • Experience with wireless device management required
    • Comprehensive experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions required
    • Effective time management skills, with the ability to complete projects and daily responsibilities both timely and effectively within established PMO practices required
    • Experience with software distribution systems required.
    • Experience with Anti-virus management consoles and troubleshooting required.
    • Experience with Anti-spyware solution preferred.
    • Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
    • 24 x 7 x 365 support requirements. Available to work after hours and weekends, as required.
    • Skilled in problem analysis. Pays very close attention to detail. Able to solve problems completely is required
    • Able to work in a team environment or independently. Independent problem solving; self-direction required.

    Why Join Us

    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront


    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs


    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.


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