• Quality Improvement Project Manager

    Requisition Post Information* : Posted Date 7 months ago(11/14/2017 4:48 PM)
    Job ID
    Benefits Eligible
    Full-Time Regular
    CBA Code
  • Job Description

    Bring Your Passion to the Forefront:

    Quality Improvement Project Manager


    Join one of the nation’s most comprehensive academic medical centers, University of Chicago Medicine, in a process improvement-driven and innovative role as the Quality Improvement Project Manager with our Center for Quality division. Our employees deliver world-class care in an environment where opinions are respected, decision-making is rewarded and teamwork is the order of the day. Our staff is encouraged to achieve their career goals, which in turn benefits all of our patients and the University of Chicago Medicine as a whole.


    The Quality Improvement Project Manager (QIPM) will design, develop and coordinate Quality Improvement (QI) and Performance Improvement (PI) initiatives in support of superior healthcare quality, safety, and operational outcomes at the University of Chicago Medicine. The successful QIPM will manage projects and teams that cross many disciplines, providing consultation and support to multi-disciplinary performance improvement teams and initiatives in order to accomplish measurable process improvements.  Employs performance improvement methodology, tools and techniques in a clinical environment in order to achieve institutional goals. Interpreting and presenting quality and safety data, with occasional processing and analysis, is an important part of this work.


    Represents the Quality Performance Improvement (QPI) department in collaborations with departmental quality chairs, physicians, nurses, health information management staff, information services staff, other professional personnel, and support staff in building a clinical performance improvement structure within the University of Chicago Medicine (UCM).

    Responsibilities include:

    • Planning Performance Improvement Projects:
      • Design quality and safety initiatives in conjunction with a variety of interdisciplinary teams, including but not limited to: Physicians, Nurses, Administrators, Analysts, Informaticists.
      • Build consensus among key players.
      • Leverage standard quality tools, sometimes in collaboration with other ancillary departments, such as: Gantt charts, process mapping, Gap analysis, benchmarking, flowcharts, RCA, FMEA, etc.
    • Facilitation of Projects:
      • Collaborate with leaders to develop strategic plans for project execution.
      • Monitor, analyze and report process and outcome data.
      • Oversee progress of initiatives and maintain timelines and deliverables.
      • Infuse Lean principles into projects with close attention to over-production and excess processing from teams and ancillary departments.
    • Analytics:
      • Collaborate with the Department of Clinical Effectiveness Analytics for measure development, analysis, and report generation processes.
      • Ensure that reporting needs of assigned projects are satisfied and garner the most effective clinical monitors and insight to drive improvement, while allowing for efficient analytics processes.
    • Other:
      • Present project work to various audiences throughout the Medical Center.
      • Serve as an internal consultant to other Quality Performance Improvement team members.
      • Participate in, or lead, initiatives to externally promote efforts to a regional or national audience. This may include preparation of posters, for professional conferences, working with the IRB, drafting and editing manuscripts, and presentations at regional and national conferences.
      • Support Quality Performance Improvement needs within Clinical Effectiveness departments such as: Clinical Effectiveness Analytics, Infection Control, Compliance, and Risk and Patient Safety, etc.
      • Other duties as assigned. 


    You'll thrive in this position if you:

    • Accelerate Change – you quickly recognize the various inputs that impact successful results; you determine steps required to achieve successful outcomes; adjusts work and timelines as needs and priorities change; motivates others to gain commitment. You apply understanding of industry, UCMC and one’s own role to successfully advance the organization’s performance. You recognize the potential of continuous improvement and utilize the 5S methodology.
    • Strengthen Collaboration – you put the organizations interests and customer needs ahead of your own. You identify and create effective working collaborations with others; establish good interpersonal relationships by helping people feel valued, appreciated, and offer support. You present sound reasons and recommendations that link to the needs of those impacted; obtain agreement to support ideas; leverage win-win solutions to ensure others take action.
    • Promote Innovation – you combine ideas in a unique way or make connections between ideas that may appear to be different; explore situations from multiple perspectives, seek alternative ways to define problems. You are open to diverse thoughts and approaches by others. You test solutions, gather feedback on effectiveness, review impact on the results and modify appropriately to product expected results.
    • Communicate with Impact– you focus on the message of others, provide undivided attention, and defer judgment. You convey messages logically, simply, and with confidence. You check for understanding by asking questions, seeking clarity and responding accordingly.

    Required Qualifications

    • Must have a Bachelor’s degree in a healthcare, engineering, performance improvement, or equivalent field from an accredited academic body.
    • Must possess a minimum of 1-2 years’ experience in a healthcare performance improvement position, or other advanced position.
    • Must have exceptional communication and interpersonal skills with all levels of staff, including physicians and administrative staff.
    • Must have a broad understanding of performance improvement skills and techniques.
    • Must have experience facilitating large groups with many different stakeholders.
    • Must possess the ability to coordinate projects among many functional units; project management experience and knowledge of project management tools and techniques.
    • Must possess the ability to manage, interpret, analyze, and present complex data.
    • Must have an understanding of regulatory, accrediting and external reporting requirements as applied to hospitals.
    • Must possess the ability to elicit cooperation and maintain productive working relationships with internal and external leaders.
    • Must be self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environment.

    Preferred Qualifications

    • Holding a Master’s degree in Public Health, Health Care Administration, Business Administration, Nursing, or another healthcare-related field is preferred.
    • Possess a minimum of 1-2 years’ Performance Improvement experience in Hospital, or large Health System.

    • Being proficient in physician and nursing language is preferred.
    • Knowledge of lean methodology, statistical process control is preferred.


    Why Join Us:


    We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion


    Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront,

    University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs


    The University of Chicago Medical Center is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.


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